Different every time
We offer the choice of a complete integrated managed service to our clients. The real difference is, we understand that Facilities Management means something unique to every company, so each service package is individually shaped and delivered. One size never fits all.
In addition to a friendly, professional greeting face-to-face and on the telephone, our thoroughly trained and well-dressed staff provide a whole range of key ‘first impression’ and admin services.
Our reception teams provide you with a flexible and efficient front line who can deal with all the essential administration of meet and greet, visitor passes, maintaining visitor & contractor records and site inductions. We make sure that your visitors receive both courtesy and an efficient service in keeping with your company visitor and contractor policy.
We manage room bookings, meeting notices, visual aids and porterage to ensure that meetings take place with the right people at the right time. We can manage pool cars, car hire, taxi bookings and airport transfers and hotel bookings for you.
Operational Help Desk
Our Operational Help Desk capability provides clients with a fully integrated support hub around the clock, 365 days a year. We can integrate with your in-house Asset management and PPM systems dealing with fault reporting, tracking, work ticketing and response logging against incidents. We are trained in the main industry CAFM systems including IBM Maximo and SAP. We also have our own software team and can produce specific packages to meet your needs.
We offer a range of services from 365 day 24-hour site manned operations to off-site services and call out response tailored to meet your specific needs.
Managing the whole cycle
Many of our clients ask us to manage and support elements of their purchasing function.
This often involves ad hoc purchasing, the administration of AMEX, and market testing service elements and routinely bought products. We are also equipped and ready to set up and run complex more purchasing functions.
In practise this means hiring and providing fleet vehicles, buying building services and maintenance materials or the hiring of capital plant. It can also include the selection and competitive tendering of specialist services or the novation and management of already established contracts.
In contrast, we also offer efficient asset disposal through online auction, enabling us to create a healthy revenue source through the sale of equipment. This encompasses all kinds of assets, such as vehicles, waste and scrap metals and stock.
2nd Tier Contract Management
Taking the weight off clients shoulders
Our clients’ management teams aim to dedicate maximum energy and time to their core business, so they need a trusted partner to manage the routine, everyday elements.
At Hamton we frequently take over or commission all kinds of service contracts. Where there’s a portfolio of established services or supply contracts, we’re happy to take control of management responsibility. Sometimes, because of warranty issues, safety demands or single source restrictions, orders are pre-designated and can’t be changed. We take on the administration and management of these contracts, from Safety, Quality and Delivery, to Cost and Environment.
We bring a range of benefits and advantages to the management of these areas. The admin cost base will be lower, and in the longer term, control and future costs will also be improved. Wherever possible, we aim to simplify and streamline contracts where numerous providers are delivering the same services – always without compromising efficiency and quality.
Mail & Postal Services
Sorted, secure, delivered
Hamton Mailing and Postal Services is the failsafe choice for internal and external mail. From routine internal mail collection and delivery, to efficient, fast courier delivery using our own vehicles or agents, we have the resources, the knowledge and the experience.
In the post room, our management expertise includes sorting and preparation, x-ray screening, weighing, franking and collation. We also run specialist courier contracts from our mailrooms to all the main companies such as TNT, UPS and Post Office Parcel Post. As you would expect, we choose people for these services with great care. Trustworthiness and rigorous training in specialist systems and security are vital.
Hands on support when it's needed
For many of our corporate clients, our Porter Service has become an indispensable team: an extension of the business. It gives them the freedom to make local layout changes or staff movements easily and swiftly, with minimal disruption. This is especially important in large, heavily occupied buildings where good use of space and the efficient location of staff are key.
Our porters are selected and trained to provide so much more than moving skills. They are ready and equipped to help with a range of extra support, such as light maintenance, car cleaning or escorting visitors. We understand that porters are important in a busy environment, fulfilling all kinds of useful tasks reliably and without fuss. Trust is the key.
Professionalism comes as standard
Our Building Maintenance capability can operate as a part of a larger Facilities Management package or stand alone as a discrete contract.
Our experienced teams can provide Mechanical, Electrical and Plumbing Services plus a host of associated skills to support your requirements in static site or mobile format. Working across industry, automotive, commerce, the heath sector and public bodies we have a wide and diverse capability.
We can provide Fixed site contracts with dedicated teams, mobile periodic support and reactive and call out teams capable of dealing with complex issues.
We provide both maintenance and upgrade services as well as replacement asset installation services and special project works.
With a national coverage we support large multi-site contracts all managed from a central point and tied into your asset management system.
Our services include
- Electrical Systems LV, HV and Substation plus support generators and UPS systems
- Internal and External lighting
- Fixed wiring and mobile electrical testing
- HVAC systems from comfort air conditioning, VRV systems, cabinet cooling and chiller systems
- Underground services excavation and repair
- Factory heating boilers, pressurised steam systems, gas fired, and water fed systems
- Sprinkler systems including infrastructure and fire pump testing and maintenance
- Large boiler systems and incinerators
- Process and domestic water systems management and safety
- Security barriers, turnstiles and access control systems
- Overhead cranes, ramps and lifting systems
- Passenger Lifts and Escalators
Building Repairs and Fabric Maintenance
Looking after your workplace
Hamton’s wide ranging civil and structural engineering capability provides a sound base for all kinds of building repair and maintenance. We can provide dedicated teams or visiting repair services. Many of our clients have outsourced their building and maintenance directly to Hamton allowing them to focus on their core business.
- Office and factory fabric maintenance, partitions, ceilings, décor and restoration
- Carpentry, fire doors, office partitioning
- Factory industrial flooring systems
- Concrete inspection, repair and reinstatement
- Asbestos inspection, containment and safe removal
- Excavation of services, repair and replacement
- Roof repair and replacement
- Building safety systems and lightning conductors
- Hard landscaping
- Road and tarmac repairs
- Site handyman